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GamStop Self-Exclusion

GamStop self-exclusion is a single registration that asks every UK-licensed gambling site to refuse you for a period you choose. You sign up once, you log in to check or manage the entry, and the block is applied by the operators rather than by you.

Signing up

Registration is done online through the GamStop website. It asks for your name, date of birth, address, email address and mobile number, and it asks you to choose an exclusion period. There is no fee and no interview; the form is the whole process.

The details matter because they are what operators match against. If the name on your casino account differs from the name on the register — a maiden name, a middle name, a different address — the block may not match, and you may still be able to register at a site you expected to be closed to you. Register with the details you actually use.

The login, and what it is for

Once registered, you can log in to view your entry, confirm the dates and, when the period ends, see the status. The login is not a way to lift the block early: the entry runs for the period you chose, and logging in does not change that.

If you cannot log in, the recovery route runs through the email address or mobile number on the account. GamStop support handles those cases directly; there is no workaround through a casino.

What the period means

You choose a minimum of six months and a maximum of five years. The period starts when the registration is confirmed, and it cannot be shortened by asking an operator. During it, UK-licensed sites are required to refuse new accounts, refuse logins and refuse deposits from the details you registered.

When the minimum period ends, the block does not lapse on its own — it stays in force until you ask GamStop to remove it. Doing nothing keeps you excluded, and you are not contacted to renew it — though you can register again if you want to.

What it does and does not cover

It covers online gambling sites licensed in Great Britain. It does not cover:

  • land-based betting shops, casinos and bingo halls, which have separate arrangements;
  • the National Lottery;
  • any site licensed outside Great Britain.

That last point is the one that brings people to this site. A casino regulated in Curaçao is not part of the arrangement, so the register has no effect on it. That is a structural fact about licensing, not a failure of the scheme. The overview page explains why, and the mechanism page shows how the block is applied at the operator’s end.

If the block is not working

The usual cause is a mismatch in the details you registered, or an account opened before you registered. Operators are required to check at registration, login and deposit, but the check depends on the data matching. If a site you expected to be closed is still open, contact GamStop rather than the operator.

The other common cause is simply that the site is not UK-licensed. In that case the register was never going to apply, and the answer is not a workaround but a different decision about where you gamble. If that is where you are, the support page is the better next step than any casino list.

Support while you are excluded

GamStop blocks access; it does not provide counselling. GamCare runs a free helpline and live chat, and BeGambleAware offers advice. Both are confidential and independent of the scheme.

Frequently Asked Questions

How do I log in to GamStop?
Sign in on the GamStop website with the email address or mobile number you gave at registration. The account is keyed to those two contact details, so they are also the recovery route if you lose the password, and a casino cannot reset it for you. Once inside you can see the entry, the start and end dates and whether it is still live. The login is a management view rather than an exit: it will not shorten the period or cancel the block.
What details do I need to register?
You need your full name, date of birth, home address, email address and mobile number, plus the exclusion period you want to choose. Those fields are what operators match against your casino accounts, so a maiden name, an old address or a different spelling can leave the block without a match. Register with the details you actually gamble under, and keep them consistent if you open another account later.
Can I change my exclusion period?
Not by asking, and never below the six-month minimum. The entry is fixed for the period you chose when you registered, and there is no early exit to negotiate; any variation goes through GamStop's own process rather than through a casino. That makes the length worth choosing carefully, because the entry also stays live past its end date until you ask for removal.
Does GamStop cover betting shops?
No. The register is enforced through Gambling Commission licence conditions on remote operators, and a high-street shop does not sit under those conditions in the same way. Betting shops, casinos and bingo halls have their own arrangements, usually run by the chain or by a local scheme in the area. If you want a barrier that reaches the shop as well as the phone, ask the venue directly and use its scheme alongside anything you set up online.
Why can I still use some casinos after registering?
Usually one of two reasons: the site holds no Great Britain licence, or the details on your account do not match the register. The block is applied by UK-licensed operators checking at sign-up, login and deposit; an offshore site never makes that check, and a mismatch means your name or address was not found. Start with the licence in the footer. If the site is licensed elsewhere, the register was never going to apply to it, and the support page is a better next step than another casino.